With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation poorly and suffer the consequences or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Communicate more effectively across digital mediums.Identify and address the lag time between identifying a problem and discussing it.(p.3) Here are the top 10 Team Athlos takeaways fromCrucial Conversations. Respond when someone initiates a Crucial Conversationwith you According to the authors, a crucial conversation is defined as A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.This new edition addresses issues that have arisen in recent years. The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. The authors define a crucial conversation as A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. The book that revolutionized business communications has been updated for today’s workplace. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future.Keep listening when others blow up or clam up.Make it safe to talk about almost anything.Prepare for high-impact situations with a six-minute mastery technique.Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation badly and suffer the consequences or read Crucial Conversations and discover how to communicate best when it matters most. The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare.
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